Frequently Asked Questions

For information on becoming a wholesale member, please contact us at 800-458-7627 (SOAP) or [email protected].

It can take up to 30 days from your original purchase date to active your wholesale account. If you are a new wholesale member and you are not able to login, feel free to call (800-458-7627) or email us [email protected] to inquire about your account.

Typically, you will receive a 3, 4, 5, or 6-year Wholesale Membership to www.GoHealthy360.com from your water treatment dealer (or other in home direct sales professional). This allows you to login as a wholesale member and shop from the site at Wholesale Prices. This is like having a membership to Sam�s Club or Costco, where you purchase an exclusive membership to be able to shop our products and get access to items the general public does not. You receive free shipping on all wholesale orders over $99.00. You are never obligated to spend any money on the site unless you are choosing to do so. Most new members also receive reward points from your water treatment dealer (or other in home direct sales professional). These points are for you to use how you choose. Think of them like having a gift card to the site. When you check out, you want to choose the payment method PAY WITH POINTS. The items you are ordering will then be paid for by your points and are no charge to you. To get the most out of your points, you should order either the CUSTOMIZE MY PACK or the EXTREME VALUE PACK. Both the CUSTOMIZE MY PACK and the EXTREME VALUE PACKS are provided with free shipping. These VALUE PACKS are designed to last a family of four over a year when used as directed. These products are concentrates that you will then add to the dispenser bottles and mix with water (ex. one bottle of the Multipurpose Cleaner, Glass & Surface Cleaner, or the Kitchen & Bath Cleaner can make 64 individual 32 oz. bottles). Items such as these may only need to be ordered one time at the beginning of your membership, letting you order other items, like laundry and personal care items, more often. If you need additional assistance, please watch our HOW TO videos under the HELP/FAQ section.

Reward Points are given through authorized GoHealthy360 distributors. To locate a distributor in your area, feel free to call (800-458-7627) or email us at ([email protected]).

This can happen for two reasons: Either you do not have enough reward points for your entire order or you have items in your cart that have order restrictions that will not allow you to use points on them. For further assistance please call (800-458-7627) or email us at [email protected]

You will receive your GoHealthy360.com Reward Points once your Wholesale Account is set up and activated by your authorized dealer.

Your order took your REWARD POINTS to cover the shipping and handling cost of your order because you did not reach the $99.00 (MEMBER PRICING) amount on your Wholesale order to get Free Shipping and Handling.

No. As a matter of fact, all the brands we manufacture -- Liquid Soap, Natural Visions and Pure Selects -- have received the PETA Cruelty Free seal of approval.

The gallons are not offered on GoHealthy360.com. If you wish to purchase our gallon products you can call us at 800-458-7627 or email us at [email protected] .The gallons are not available for purchase with reward points.

Yes, all our laundry soaps (Liquid Soap, Natural Visions, Pure Selects) can be used in high efficiency washing machines. A high efficiency detergent is one that is highly concentrated and has low sudsing characteristics, and all our detergents have been designed to meet these criteria.

The EXTREME VALUE PACKS can last a family of four up to two years when used as directed.

That date is the manufacturing date that your products were made. It is not an expiration date.

Please verify that the full amount to be paid will be authorized by your card company. If the full amount to be paid is not authorized, the entire payment will be rejected and not processed, but your card company will still place a hold for the amount authorized on your card for a period of time until reversed by your card company.

We process and try to ship all orders in 24-48 hours of receiving them.

We ship most orders with FedEx Ground Home Delivery. We also use USPS when prudent. Standard FedEx Ground Home Delivery rates and shipping times apply. USPS shipping times apply when orders are shipped this method.

We try to ship all orders within 48 hours of receiving and processing them (not counting weekends or holidays). We ship from the Kansas City, MO area so the shipping time (is 2-5 business days to you) is based on your proximity to us.

Once your order has shipped you will receive an email with your tracking information. We will send this information to the email we have on file.

Your order took your REWARD POINTS to cover the shipping and handling cost of your order because you did not reach the $99.00 (MEMBER PRICING) amount on your Wholesale order to get Free Shipping and Handling.

There are three reasons for this. 1. You are not logged in. You must be logged into www.GoHealthy360.com to be able to use your REWARD POINTS. 2. If your WHOLESALE MEMBERSHIP qualifies you to have access to order EXTREME VALUE PACKS, then maybe you are trying to order an EXTREME VALUE PACK, these are available to you one time per year with your REWARD POINTS. Please check your ORDER HISTORY (upper right-hand corner of page) and you will be able to view when you last ordered an EXTREME VALUE PACK. 3. You have more than one EXTREME VALUE PACK in your cart at time of checkout. You will need to EMPTY CART, logout and log right back in and you can complete your checkout with one EXTREME VALUE PACK.

The only time you may split a payment between a credit card and your points is when you do not have enough points to fully pay for an order. In that instance, the remainder of your points will be used, and you will be prompted for a credit card.

CASH ONLY items are items that you can add to any order that can only purchased with credit card. You can add these to a points only order and you will still need to pay the CASH ONLY items with a credit and the rest of your order with points.

You can now order fragrances that can be added to any of the Free & Clear items.

GoHealthy360 (Powered by Liquid Soap Products, Ltd.) 100% Satisfaction Guarantee ensures that if you are not completely satisfied with any product, you may return the product within 60 days of purchase along with a copy of your Packing List or Copy of your original Invoice. The exchange, refund, or credit on your GoHealthy360 account will be less shipping and handling charges. A restocking fee of 15% is applied to some items. See Customer Membership Agreement Terms and Conditions for complete details. Some limitations may apply.

Absolutely! All of GoHealthy360 (Powered by Liquid Soap Products, Ltd.) manufactured products are backed by our 100% Satisfaction Guarantee and are eligible for return or exchange within 60 days of original purchase date. If the return is the result of our error, GoHealthy360 (Powered by Liquid Soap Products, Ltd.) will work with you to the return the package. (Please note: refused or undeliverable packages are not considered GoHealthy360 (Powered by Liquid Soap Products, Ltd.).

No, Products purchased with GoHealthy360 (Powered by Liquid Soap Products, Ltd.) Member Reward Points can be returned just like any other product. But you cannot use points to pay for a return shipment to us. Note: Items purchased or redeemed with the $99.00 or more WHOLESALE, US free shipping can only be returned for product exchange—cash/credit card refund is not available. Some limitations may apply.

No, but if you abuse this policy by excessively returning products (i.e., more than half of the product points you purchase in a rolling 3 month period), subsequent returns may not be accepted and your account may be canceled.

The return addresses is listed below. Your return can be shipped using whichever carrier is most convenient for you. Unless previously authorized you are responsible for the return shipping charges. A restocking fee of 15% is applied to some items. Some limitations may apply.

Return to: Liquid Soap Products 4120 NE Port Drive Lee’s Summit, MO 64064.

Refunds are given for the total purchase price or reward points total of the product being returned plus applicable tax. Shipping and handling charges are non-refundable. A restocking fee of 15% is applied to some items. Some limitations may apply.

Yes. Simply contact us (800-458-7627 ext 2 or [email protected]) and provide your GoHealthy360 (Powered by Liquid Soap Products, Ltd.) purchase receipt and return it with the product, within 60 days of the purchase date.

Yes. If you are returning an item as part of our 100% Satisfaction Guarantee and the original transaction was Redemption of Reward Points then that is how you will be credited back. Simply contact us (800-458-7627 ext 2 or [email protected]) to speak with a customer service representative.

Your credit balance will typically be the product total, plus applicable sales tax. If we have your email address, we will send you a notice detailing your total credit as soon as we receive the returned products. You can also check your return status by contacting us at (800-458-7627 ext 2 or [email protected]).